Contact Us

Need to get in touch? Our helpful customer service team are contactable via email, phone or post.

Feel free to complete our online feedback form

or email

hello@futurefinance.com

This is not a government student loan scheme

All customer inquires:

Call us at 020 3743 8700
Outside UK: +44 20 3743 8700

 

Opening Hours:

Monday – Thursday 9:00am – 6:30pm
Friday – 9:00am – 5.00pm

**Christmas Opening Hours**

Thursday 14th: 9AM -5PM
Friday 22nd: 9AM -12:30PM
Monday 25th: Closed
Tuesday 26th: Closed
Wednesday 27th – Friday 29th: 9AM – 5PM
Monday 1st: Closed

 

Office locations (not for customer inquires):

 

Future Finance – Dublin Office
6th Floor, College House
2/3 Townsend Street
Dublin 2
Ireland

 

Future Finance – Chicago Office
216 West Jackson Boulevard, Suite 625
Chicago, Illinois 60606
USA

 

Future Finance – London Office
Suite #2.209
Block 3
Waterhouse Square
138 Holborn
London EC1N 2SW
UK

Complaints:

Our priority is to support our customers and give them the best chance of reaching their full potential. If, for any reason, you have any concerns or complaints about our service, we want to hear from you.

 

If you would like to lodge a complaint you can contact us by phone, email or post and we’ll resolve any issues as quickly as we can – and keep you updated on our progress.

 

If you’re not satisfied with our final response, or eight week have passed since your complaint with us, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer
your complaint to them. For more information on complaints visit Responsible Lending.

Complaints Publication Data

Firm Name:  Future Finance Loan Corporation Limited
Period covered in this report:   1 Jan 17 – 30 Sept 17
Number of complaints opened:   150
Number of complaints closed:   149
Percentage closed within 3 days:   N/A
Percentage closed after 3 days:   N/A
Percentage upheld:   41%
Main cause of complaint opened:   N/A