Need to get in touch? Our helpful customer service team are contactable via email, phone or post.
Feel free to complete our online feedback form
This is not a government student loan scheme
All customer inquires:
Call us at 020 3743 8700
Outside UK: +44 20 3743 8700
Monday – Thursday 9:00am – 6:30pm
Friday – 9:00am – 5.00pm
Office locations (not for customer inquires):
Suite 101/102, Sobo Works,
Windmill Lane, Dublin 2, Ireland
Future Finance – Chicago Office
216 West Jackson Boulevard, Suite 625
Chicago, Illinois 60606
Future Finance – London Office
London EC1N 2SW
Our priority is to support our customers and give them the best chance of reaching their full potential. If, for any reason, you have any concerns or complaints about our service, we want to hear from you.
If you would like to lodge a complaint you can contact us by phone, email or post and we’ll resolve any issues as quickly as we can – and keep you updated on our progress.
If you’re not satisfied with our final response, or eight week have passed since your complaint with us, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer your complaint to them. For more information on complaints visit Responsible Lending.
Complaints Publication Data
|Firm Name:||Future Finance Loan Corporation Limited|
|Period covered in this report:||20 Apr 17 – 31 Dec 17|
|Number of complaints opened:||150|
|Number of complaints closed:||147|
|Percentage closed within 3 days:||N/A|
|Percentage closed after 3 days:||N/A|
|Main cause of complaint opened:||N/A|