Contact Us

Need to get in touch? Our helpful customer service are contactable via email and phone.
FAQs
Check if your question has already been answered here:
Check FAQs
Send us a message
Need to get in touch?
Feel free to complete our online feedback form below and we’ll get back to you.
Speak to us
Call us at 020 3743 8700
Outside UK: +44 20 3743 8700
Our team is available Monday - Thursday 9:00am – 7:00pm, Friday 9:00am – 5:00pm and Saturday 10:00am – 2:00pm.

Contact us

Need to get in touch? Our helpful customer service team are contactable via email, phone or post.

New Customers: Email if you have a question about applying for a loan.

Existing Customers: Email if you have a question about your existing loan.

Complaints

Our priority is to support our customers and give them the best chance of reaching their full potential. If, for any reason, you have any concerns or complaints about our service, we want to hear from you.

If you would like to lodge a complaint you can contact us by phone, email or post and we’ll resolve any issues as quickly as we can – and keep you updated on our progress.

If you’re not satisfied with our final response, or eight week have passed since your complaint with us, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer your complaint to them. For more information on complaints visit Responsible Lending.

Complaints Publication Data
Firm Name:
Future Finance Loan Corporation Limited
Period covered in this report:
01/07/2018 - 31/12/2018
Number of complaints opened:
90
Number of complaints closed:
84
Percentage closed within 3 days:
N/A
Percentage closed after 3 days:
N/A
Percentage upheld:
40%
Main cause of complaint opened:
N/A

Dublin Office

3rd Floor, One Grand Parade

D06 R9X8, Dublin 6

Ireland

London Office

One Bedford Street

London WC2E 9HG

United Kingdom

Please note these are for postal correspondence only and cannot welcome customers.